Refund policy

We want you to be happy with your purchase! Our return policy lasts 30 days from date of delivery. Please email or call with exchange, refund and return inquiries within this time frame.

To email your inquiry, contact: sarah@whimsicalspaperie.com
To speak with us in person about your inquiry, please call: 720-441-4617

Exchanges:
We happily replace defective or damaged items due to manufacturer error. If you need to exchange a defective item for the same item, please send us an email with a description and photos of the defect at sarah@whimsicalspaperie.com.

To exchange non-defective items, your item must be unused. Please email us with your exchange request at sarah@whimsicalspaperie.com. Buyer is responsible for return shipping fees.

Returns:
To be eligible for a return, your item must be unused. Several types of goods are exempt from being returned.

Non-returnable items include:
* Personalized products (except due to error of personalization by fault of Whimsicals Paperie - these products will be replaced at no charge to the customer)
* Gift cards
* Downloadable products

Refunds:
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver/original purchaser.

Shipping:
To return your product, please contact us at sarah@whimsicalspaperie to begin the process. You will be responsible for your own shipping costs to return the item/s. Returns should be mailed to: Whimsicals Paperie, 2221 E. Arapahoe Road #2272, Centennial, CO 80122. Please note that shipping costs are non-refundable.
When returning an item, please consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item, and a trackable service will enable both you and Whimsicals Paperie to track items in transit.

Late or missing refunds:
If you haven’t received an authorized and expected refund to the original payment account used for your purchase within 5-7 business days, please contact your payment account company directly, as it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund within the 5-7 business day timeframe, please contact us at sarah@whimsicalspaperie.com.