Answers to all of those burning questions.
ORDER PROCESSING TIMES
Our standard processing time is up to 5 business days. This time frame may be longer during busy seasons, such as the holidays. Please click the turquoise banner at the top of the page for current processing times.
SHIPPING POLICIES, PRICING & INFORMATION
We are happy to now offer a new $4.95 Flat Rate Shipping on all US Domestic orders - big or small, plus FREE shipping on orders $50+! You are now free to load up that cart as much as you would like while keeping your shipping costs low.
For more information and to see our complete Shipping Policy, click here.
GIFT WRAPPING & SHIPPING
Gifts are the best! We love shipping your gift orders, and do so at no additional charge. Please follow these steps when purchasing items to be shipped straight to a gift recipient.
1. Add items to cart.
2. Enter name and shipping address of the gift recipient in the Shipping Address fields.
3. In the notes box located in the cart, please specify that your order is a gift, and leave a gift message to be included in your order.
4. All done! We will wrap and ship your gift items with love. Our products (gift or not) are beautifully wrapped in brown paper and shipped in either a bubble mailer or box, depending on the contents. Individual cards and very small items (mini quote cards) are shipped in a flat mailer.
*** Please place a separate order for each individual mailing address gift shipments will be sent to.
A local pickup option is available for customers living in the Denver Metro area and who would like to pick up their order in person. Items will not be delivered (unless previously agreed upon) or shipped when using this method. After your order, you will receive correspondence with the address and directions to the Whimsicals Paperie studio located in Centennial, CO. We look forward to meeting you!
ILLUSTRATIONS & QUOTATIONS
All illustrations featured on Whimsicals Paperie products are hand drawn by Sarah! She creates her images with colored pencils, watercolors and pens, then digitizes them for the design work and printing.
All quotations used on or in Whimsicals Paperie products are either used by permission or taken from the public domain to adhere to US copyright laws.
PRINTING & PRODUCTION
All Whimsicals Paperie products are illustrated and designed by Sarah Collins. We print, produce and package our products in-house. We love supporting local and purchase most of our raw production materials from our favorite local family-owned paper supplier.
CUSTOM DESIGNS & PERSONALIZATION
While Sarah used to take custom orders, the trajectory she is now on keeps her busy. She no longer do fully custom projects, but we do still offer personalized products like note cards and notepads. We also take requests to heart! We love hearing what illustrations or products customers would like to see come next, and always welcome your feedback. Many of our most popular products and illustrations began as recommendations from customers like you. If you have a product or illustration that you would like to see, contact us, we'd love to hear from you!
RESPONSIBILITY & GIVING BACK
We believe in taking care of each other.
As a small business ourselves, we support small and local and purchase most of our raw production materials from our favorite local family-owned paper supplier. Whimsicals Paperie also gives to various local and international charitable organizations.
We believe in taking care of our earth.
We love paper, but we also love our trees. We recycle, purchase recycled materials when possible, and strive to purchase from earth-friendly and sustainable paper companies. We support local and international organizations in planting trees and protecting rainforests and other vulnerable ecosystems.
Have a question we didn't answer?
Drop us a line!