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Returns & Exchanges
We want you to love your Whimsicals Paperie purchase. If something isn't quite right, take a look below for information about returns, exchanges, damaged items, and more.
Returns
We accept eligible returns for a full refund within 30 days of purchase or delivery. If you'd like to request a return, refund, or exchange, please contact us within that 30-day window.
Items that cannot be returned
Because of the nature of certain products, the following items are final sale and cannot be returned.
- Gift cards
- Digital downloads
- Personalized products
- Clearance items
- Misfit items
- Blind Bag items
Exchanged & Damaged Items
If your order arrives damaged or defective due to a manufacturing issue or a shipping mishap, we'll be happy to help make it right.
If you need a replacement for a damaged or defective item, please contact us with your order information and details about the issue.
Want to exchange an item that isn't damaged or defective? Contact us with your exchange request and we'll help you with the next steps.
Returning a Gift
If an item was purchased by someone else and shipped directly to you as a gift, you'll receive a gift credit for the value of the returned item.
Return Shipping
Return shipping is the responsibility of the purchaser.
Need Help With a Return?
Have a question about a return, exchange, or damaged order? Get in touch and we'll help you figure out the next step.